FAQ

Who is National Binding Supplies & Equipment and many years in business?

NBS&E was built over 16 years ago by Ken Vedder who is a specialist in the field of bindery and finishing equipment and has been In the industry for over 25 years. Working with fortune 500 companies helping them purchase the right equipment for each application they might have for their in house print shop. Whether the solution is half the price of the unit the customer is requesting, NBSE will make sure you get what you need to complete your jobs quickly, easily, and the least economical way possible. NBS&E has been built by referrals from many satisfied customers. We sell for every major brand of equipment manufacturers such as: MBM , GBC, Challenge, Baum, Rhino Tuff Performance Design, Dyna fold, Martin Yale, Pro Bind, , Standard, and many more! We have also been trained on every unit we sell so we can help you over the phone with training or service issues. We are not just a web site selling supplies and equipment, but a resource for our customers to consult with. We will never over sell you or under sell you! Trust us, and give us a chance and we will be the last vendor in this industry you will ever have to find!

How soon can I receive my supplies and how do I place an order?

Within 1-2 days ground shipment to any location in the United States! We can ship from several locations nationally with warehouses in California, Texas, Mo, Virginia, NJ, Florida, Chicago, Georgia and will make sure you get you items when you need them. To place an order: Call us at 888-824-6346 x 108

Fax us at 888-824-6347
Email us orders@nationalbinding.us
Web Site www.nationalbinding.us

Call us at 888-824-6346 x 108

What guarantee do you have that I am buying at the lowest price?

We guarantee that we have the lowest cost on equipment or supplies purchased and will issue NBS&E credit for any difference found on any other web site within 5 days of your purchase. These items must be new in box and non auction items and comparable products. The credit can be used for supplies or other machines or anything else we sell. The credits expire yearly.

What is Your Return Policy?

We want a satisfied customer for any reason you have ordered the wrong product whether it is a machine or supplies you can return it for a full refund within 10 days of purchase. You must call in or email us for RMA with 3 days of receiving the item. We prefer you to call us or email for RMA so we can issue a credit or refund quickly once the item is in our possession. We can issue you our Federal Express number or UPS number to ship items back to us, if that is not possible then it will be your responsibility to ship the item back to us. Supplies and machines returned must be as shipped and must show no signs of excessive use. Custom items after signing proof approval are non returnable.

Do you stock 15 Ring Combs or 14” Powis Parker strips ?

Other vendors consider 15 ring for 8.5 binding edge custom and A4 or 14 inch items custom products. We stock these sizes for you! We cut them to down to size in house and bulk pack them for more savings! Also we can do this for all other supplies you need Twin Loop Wire, Plastic Coil, Combs, velobinds, tape binds, just let us know what you need we will fill your needs and we will not charge you a fortune!

Do you stock custom covers and sizes? And can you pre punch any pattern requested?

We custom cut to size and punch covers and any punch patterns you require with our in house bindery, we can do just about anything you need and will get the orders out quickly. Also to save the life of your punching dies we highly suggest you purchasing pre punched covers for only an additional 2.00 per 100, just let us know what pattern you need!

How do you cover the manufacturer’s warranty?

One reason we sell only “proven and tested machines” and we do not promote lower quality units is to make sure your purchase will last a long time. This item is not just a tool for other sellers to give you a credit to upgrade to an all metal machine that actually outlasts the warranty. We are so confident that the unit you get from us will outlast any other unit in the market and we will repair or replace your unit if fails within the 1 year warranty. We suggest buying pre punched clear covers to not over load any machine that you purchase. We also suggest you oiling/lubricating your punch dies and cleaning units monthly if not weekly. We instruct you how to care for your unit so it will last for years to come. We can send you a free loaner while we repair your unit at our shop, or if it is a larger unit we can send technicians in to anywhere in the U.S.! We suggest you calling us to diagnose the unit over the phone, and most times we can have you take care of some of the small repairs easily over the phone. Beware some companies offer you 90 day warranty and sell a maintenance agreement for the balance of the manufacturers 1 year warranty, at NBS&E we give you exactly what the manufacturer gives us.

What Methods of Payment do you Accept?

We accept Master Card, American Express, Visa, Discover and also we accept PayPal payments.

Can you help me fix my machine?

We believe in selling equipment that we have tested and used throughout years of punching and binding/ folding/scoring/laminating/drilling for local customers at our in house bindery. We know how to repair just about any machine in the market place. Whether you bought your machine from us or another vendor we are here to help you! 99% of the time we can help you over the phone to repair your own machine very easily. This would be the best way to assist you so that you that can learn the techniques that cost you a fortune for an onsite repair technician. If this does not work we can send you a loaner piece of equipment and if under warranty this would be at no charge to you. This prevents downtime for you, and time for us to repair your machine in house. In the worst case scenario we can utilize national technicians thru numerous dealers and vendors we work thru to help you quickly.

Can I have my name or logo imprinted on Covers or Combs?

NBS&E silk screens or foil stamps combs, covers, cups, pens, you name it we can imprint it! We have our own pad printing and foil stamping equipment in our in house bindery. Some of the great ideas you can print on your combs, are your logos, dates, whatever you might want to customize your item. We just need your art sent to us via email and we can take care of the rest!

What does “Proven and Tested” ribbon stand for?

National Binding has built it’s business and reputation on selling quality new and used equipment. Equipment that earns the proven and tested seal , in our experience has proven to be reliable and will last well past it’s 1 year manufacturer’s warranty. So we are so confident that these “Proven and Tested” machines will meet or exceed your expectations or we will offer a 10 day no hassle return policy. See return policy.

How can Dr. Bind help me?

Doctor Bind was designed to help customers with any questions they might have in this industry. Dr Bind’s experience has been running a bindery for 20 years and testing and repairing every make and model of machine in the market. The Doctors experience by operating a site producing 30 million impressions a month with 35 employees 24/7 can be shared with you. The Doctor ran a bindery setting up/repairing folders, cutters ,collators, stitchers, laminators, and all equipment needed for fulfillment. These techniques/tips can be passed onto you when starting a print shop or just trying to figure out an application and what machine is needed. Try the Blog link and ask Dr Bind any bindery finishing questions you like!

What size coils are do you use for booklets?

Please click here for download binding size guide.